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Technical Support for Families Form

Call 1-888-995-9866

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Technical Support for Families




  • Emergency Food - In addition to the Grab & Go meals available to children, if you need emergency food assistance, call the Emergency Food Hotline at (866) 888-8777 or 311 to find a local pantry or kitchen. There are no income limits or other eligibility requirements for emergency food.'

Learn more about Emergency Food.


  • Delivery: Quarantined or Cannot access food pickup - This program is available to you if you:

    • Are unable to go out and get food for yourself AND

    • Do not have someone else in your household who can get food for you AND

    • Do not have a family member, friend, or neighbor who lives nearly who can get food for you AND

    • Do not receive food from Meals on Wheels, God's Love We Deliver or a similar service AND

    • Are not able to afford food delivery from a restaurant or grocery store.


This is the link to access the GetFoodNYC service (to provide food for coronavirus (COVID-19) vulnerable and food-insecure New Yorkers not currently served through existing food delivery programs: https://portal.311.nyc.gov/article/?kanumber=KA-03297


https://nycdoep311.custhelp.com/app/answers/list

For first time users to the 311 Support Center, please use the following link to register: Sign Up


  • Food Bank NYC - In light of ongoing developments around COVID-19, many emergency food providers in our network have temporarily suspended normal operations. The sites listed in the map below have switched to “grab and go” meals and pantry bags to minimize the risk of exposure. This list is subject to change without notice. We encourage you to call ahead to confirm services and hours. Learn more about Food Bank’s COVID-19 response here.

Complete Directory of Food Bank Distribution Locations below-

https://www.foodbanknyc.org/get-help/



  • Lift - LIFT provides close to 30,000 parents and grandparents with high-quality legal information and expert guidance so that they can successfully represent themselves in New York Family Court and secure access to community resources to support their families.

Legal/Immigration Support:

Providing immigration support information

The New York City Department of Youth and Community Development (DYCD) provides, at no cost, a full range of immigration services including the following:

  • Legal assistance

  • Immigrant youth services

  • Domestic violence program

  • Immigrant family services

  • English for speakers of other languages

Note: By law, students who are undocumented aliens may not be denied admission to school and they are not required to present documentation of immigration status or US residency.

To provide immigration support information

1. Tell the caller to go to the DYCD web site at www.nyc.gov/html/dycd.

2. Guidance for Principals and school staff is available at: infohub.nyced.org/docs/default-source/default-document-library/nonlocal-law-enforcement-principal-short-summary-english.pdf.

3. For additional information or assistance, instruct the individual to call the Mayor's Office of Immigrant Affairs at (212) 788-7654.


Obtaining public assistance

Published 09/22/2016 01:30 PM | Updated 07/20/2017 01:56 PM

Obtaining public assistance

The New York City Human Resources Administration/Department of Social Services (HRA/DSS) provides temporary help to individuals and families with social service and economic needs to help them reach independence.

Services provided

  • Temporary cash assistance

  • Public health insurance

  • Supplemental Nutrition Assistance Program (SNAP) -formerly known as food stamps

  • Home care for seniors and the disabled

  • Child care

  • Adult protective services

  • Domestic violence services

  • HIV/AIDS support services

  • Child support enforcement

  • Job search and placement

The HRA/DSS also allies with community partners to provide:

  • Food stamps services

  • Health

  • Housing

  • Transportation

  • Vocational training

To obtain public assistance

1. Instruct the individual to call HRA/DSS at (718) 557-1399